Customer Support Channels
A 1–hour Response Guarantee
Giving excellent quality support promptly is our high priority, so that we backup each Linux web hosting services plan with a one hour ticket reply guarantee. As you present a ticket or send us a message, our user help support crew will try all they possible can to provide the most appropriate solution to your issue and to provide you with help quickly.
A Top–quality Support Service
Our assistance service is delivered by a crew of skilled professionals who will be able to reply to your issue right away. You’re able to get in touch with the support crew by launching a help and support ticket from your Site Control Panel or by submitting us an e–mail message. On working days, you can also contact us on the phone or make use of the online chatting option.
An Intuitive Help Section
Host Q has integrated an in depth practical knowledge base into the Control Panel to enable you to receive very helpful step by step directions whenever you want. Each section of the Control Panel possesses its own contextual guide area displaying a selection of how–to articles. We have also made educational videos to supply you with a much better idea of the way in which to conduct any presented process.