Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Warranty

  • Our customer support staff is working round–the–clock to reply to all of your assistance requests. Each ticket you submit to us is going to be replied to within maximum 60 mins. If your case requires the assistance of an admin, we’ll address the ticket to the person on duty and will notify you that the situation is being resolved.

  • Top quality support service
  • Top–quality Technical Assist Service

  • We are on–line for you round the clock to give you assistance and technical support as well as to assist you with any problem that you could stumble upon while managing your virtual server. We will help you with all pre–installed applications, like your Operating System, server management panel (with regards to the VPS type) and the Site Control Panel created completely by our company.

  • Intuitive help center
  • An Educational Help Zone

  • A thorough and frequently updated article base is included in our in–house built Site Control Panel. It provides quick tips on how to conduct all the basic website administration duties. The Help section supplies descriptive how to tutorials and step by step video courses. You can access the Help zone by clicking on the Help or Video buttons in the upper right side of each Control Panel section.