Client Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 60–minute response time warranty for each support ticket or e–mail that you send to the tech support staff. We’ll speedily answer all the common inquiries and forward the case to our system administrators in case any further assistance is required. If you take advantage of the Optional Managed Services package, we’ll perform any of the included server administration tasks at a time that has been discussed with you beforehand.
An Exceptional Help Desk Service
- We’ll be at your disposal twenty–four–seven to respond to any queries that you may have pertaining to our Site Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. In case you also need support handling server admin tasks, you can take a glance at our Optional Managed Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting services.
An Intuitive Help Section
Every Linux dedicated hosting server comes with our free Site Control Panel, which sports an integrated knowledgebase and a collection of step–by–step video tutorials. Whenever you need assistance while working with the Site Control Panel, just push the Videos or Help buttons in the top right corner.