Phone Support in Web Hosting
We believe that being able to speak with a live representative is very important, for that reason we have three support lines globally (UK, USA and Australia) and you're able to reach us over the phone for 14 hours a day. If you consider purchasing one of our Linux web hosting services, for example, you're able to phone us and find more about our solutions before placing your order so as to be sure that we do meet all system requirements for your websites. After your purchase, you can contact us about any sales or billing issues you may experience, or receive any type of general or basic technical information that you need. We have tried to find the balance between phone and ticket support, so for solely technical matters you'll have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours daily as a part of the support services for every single semi-dedicated server package that we provide. Considering that some issues are more difficult and time-consuming, you'll have to open a ticket in case you come across such a problem, still for all your billing, general or small-scale technical issues you can always give us a call and we will assist you immediately to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your websites on our leading-edge cloud platform or you're able to receive any other general info about our semi-dedicated services. We now have local phone numbers in the USA, the UK and Australia as well as an international number, so that you can call the one that is closer to where you live.