Phone Support

Although this is not the mainfactor in order to recognize a dependable web hosting provider from a bad one or a reseller from an actual provider, the option to call and communicate with a live person is an indicator that you aren't working with a one-person service provider and that you can reach somebody when you're looking for help. The telephone support for web hosting services may range from general to expert, so the issues that can be resolved through a call vary based on the particular provider. Usually, these matters are simpler and include billing or 1st level tech issues since more difficult tasks usually require a support ticket where both you and the system administrators can track the proceedings with a particular situation. Still, the option to phone call your provider will save you a lot of time and efforts for the countless tiny problems that may eventually show up at the time you manage your hosting account.

Phone Support in Web Hosting

We believe that being able to speak with a live representative is very important, for that reason we have three support lines globally (UK, USA and Australia) and you're able to reach us over the phone for 14 hours a day. If you consider purchasing one of our Linux web hosting services, for example, you're able to phone us and find more about our solutions before placing your order so as to be sure that we do meet all system requirements for your websites. After your purchase, you can contact us about any sales or billing issues you may experience, or receive any type of general or basic technical information that you need. We have tried to find the balance between phone and ticket support, so for solely technical matters you'll have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours daily as a part of the support services for every single semi-dedicated server package that we provide. Considering that some issues are more difficult and time-consuming, you'll have to open a ticket in case you come across such a problem, still for all your billing, general or small-scale technical issues you can always give us a call and we will assist you immediately to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your websites on our leading-edge cloud platform or you're able to receive any other general info about our semi-dedicated services. We now have local phone numbers in the USA, the UK and Australia as well as an international number, so that you can call the one that is closer to where you live.