One-Hour Response Guarantee in Web Hosting
If you are using any of our Linux web hosting services and you’ve got an enquiry or confront some obstacle, you can get in touch with us 24/7 by posting a helpdesk ticket or by writing an e-mail and we promise that you will get a response within the hour. If the issue can be sorted out, we’ll do it before we reply, whilst if there is something that you need to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try, and so on. Typically, you’ll obtain an answer within maximum 30 minutes, so waiting for hours or even for more than a day to get assistance is something inconceivable. Our 60-minute response time guarantee is valid for any inquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we are aware of exactly how crucial it is to receive timely assistance, we guarantee that you won’t ever have to wait around for more than 60 minutes to obtain a response to any support ticket that you send through your semi-dedicated server Control Panel. The fact is, you’ll rarely need to wait around for more than twenty-thirty minutes and this applies to any question irrespective of what its nature is – general, technical or billing. Plus, our client and technical support team is available to you 365 days a year, which means that even in case you post a ticket during legal holidays, you’ll invariably receive a lightning-fast response, which will include the answer to an enquiry, the solution to a complication or the details needed to sort out an issue yourself – if there’s something that you need to do on your end. With us, you’ll never need to spend a day hanging around awaiting an answer like you would with many other hosting providers.