If your hosting supplier offers live chat support, you will be able to speak with a representative in real-time and find out useful info or get a problem resolved timely. The basic advantage of using chat instead of calling to consult with a live person is that you will need just a computer with access to the web, which means that you won't pay any charges if you are in a different country or state. What's more, it'll be a lot easier to copy and paste information such as domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The live chat is also a much faster option to contact the web hosting supplier's support crew in comparison to using a ticketing system. What's more, if some issue needs a bit more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, so that you will not waste time - something that is not possible if you are on the telephone.

Live Chat Support in Web Hosting

Along with the phone and ticket support, we supply live chat support as well. You are able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux web hosting services that we provide in case you are not a customer yet, or about general and billing questions when you already have a user profile. Though for strictly tech matters you'll have to open a ticket to the tech assistance team, because such matters will need extra time to be dealt with, you may still get in touch with us through the live chat for some technical information. For example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you a long time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as a part of our services, therefore when you have any kind of questions about our Linux semi-dedicated services, you'll be able to speak with our customer care team whenever you need regardless if you've already obtained an account or not. In general, the chat service is for pre-sales, billing and basic questions and issues, but we will assist you with various technical questions as well. We will help you select the proper plan for your web sites in case you don't have an account yet, we can reply any kind of billing questions or concerns you have or we can help you with installing your new e-mail address on your PC or smartphone - all the abovementioned will be done timely since our live chat service is online all the time, every day. No matter when you require help, you're able to talk to an agent and save time and effort.