A ticketing system is the most popular means of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the most efficient way to tackle a problem that takes a certain amount of time to examine or that has to be escalated to a system administrator. Thus, all responses provided by either side will be stored in the same location in case someone else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts in order to execute a specific task or to reach the hosting company’s customer care team. If you want to manage several domains and each one is hosted in its very own account, you will need to use even more accounts simultaneously. It might also take substantial time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Web Hosting

In contrast with what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux web hosting services is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to memorize several log-in credentials, since you’ll be able to manage both your tickets and the web hosting account itself from one place. So, in case you have an enquiry or encounter a difficulty, you can contact our customer care staff members momentarily. Our ticketing system features an intelligent search functionality. This means that even in case you have sent heaps of tickets over the years, you will be able to find the one that you need without any efforts. Furthermore, you can see knowledge base recommendations for dealing with common difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated services, which suggests that you will not need an additional platform to get in touch with our technical support team – you can do that on the spot as soon as you run into a difficulty. Opening a new ticket requires several clicks and tracking down an older one is equally simple. Using our smart search box, you can swiftly find any ticket that you’ve already sent. You can submit a ticket at any moment since our help desk support team members are working 24/7 and answer in less than one hour, although it rarely takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about having to log in and out of 2 or more platforms to fix a simple problem.