Being able to communicate with your web hosting provider whenever you have any kind of questions or encounter any issues is really important and how fast they will answer back and take action can be crucial, especially if your site is business-oriented, as longer downtime could mean losing potential customers. The support options are one way to recognize genuine suppliers from resellers. The second usually answer only to e-mails or support tickets and you may have to wait for a whole day or longer to receive an answer. If the trouble calls for several responses, you will end up losing several days in order to have a simple problem fixed. Using the services of a legitimate and reliable website hosting company, you will be able to contact the support team at any moment and get a prompt reply no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Web Hosting

We acknowledge the significance of receiving assistance without delay, that's why our web hosting services come with 24/7 technical support and various options for communication. If you don't have an account yet, you can easily call us or come on our live chat and speak with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up ordering a service that you can't use effectively. If you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires further investigation. Unlike the vast majority of providers out there today, we answer to all of the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 tech support services even on public holidays. Your web sites will be available constantly and so will we. With plenty of contact options, you'll be able to choose the best approach to contact us and inquire about our solutions in case you do not have an account yet, or get assistance if you are already one of our customers. You'll be able to call us, have a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour response time warranty, although it hardly ever takes more than 20 min to receive assistance no matter the complexity of the issue. With our customer and tech support services, we are available for you every time you need us, not a couple of days later.

24/7 Customer Support in VPS Web Hosting

Every virtual private server plan that we offer includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can get in touch with us anytime, even holidays and weekends. For your benefit, we provide different methods of communication - telephone support with a couple of local numbers globally, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters as it is easier to monitor what's going on. The maximum guaranteed response time for all emails and tickets is sixty minutes, yet it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we provide, our administrators will also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server through us, you're able to contact us at any time using various channels and the maximum time that you'll have to wait for a response is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you're able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of general questions or you'd like to learn more about our website hosting services before you order, you can also use our live chat or you can call one of the local numbers that we have in different countries around the globe. In the event that you'd like to have support for third-party software that you cannot deploy or operate efficiently, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.