Despite the fact that the hosting service offered by the different companies seems identical, each provider has a customized platform with its own tweaks and ways to do specific procedures. In this situation, an extensive knowledge base would be extremely useful both for persons with zero experience and for technically proficient users who will sooner or later learn how specific operations are executed, but will lose valuable time in the meantime. The objective of such a knowledge base is to help make the service quick and easy to use, saving users plenty of time and effort. The end result is more satisfied customers, as they can easily find the information they need, and considerably less work for the client care team representatives, because usually the majority of the inquiries and problems that clients have are already included in the knowledge base. Given that the articles are adequately written and encompass more topics, you will be able to find out more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Web Hosting

If you have ordered your very first web hosting plan through our company or have migrated your site over to us, you will grow used to our platform and our custom-built Hepsia hosting Control Panel in a jiffy due to the fact that we have compiled an exhaustive online knowledge base where you can find all the info that you will ever need – both general info in regards to the web hosting service as a whole and more concrete info about the separate features that you can use and the difficulties that you can stumble upon. The articles are available in two locations. The entire article archive can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each section of the Control Panel too. You can learn how to accomplish more or less everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles include elaborate guidelines, so you’ll never get puzzled on account of an ambiguous text. Needless to say, if you chance upon a more specific obstacle and you don’t find an adequate solution in our knowledge base, you can touch base with our help desk support team members 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared a detailed online knowledge base for all our present and future clients, so if you order a semi-dedicated server account through our company, you’ll be able to find any info that you’re looking at any time. We have a myriad of educative help articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are merely two instances. Our step-by-step tutorials will help you do anything you wish – extract an archive, import a database, forward a domain, and so on. On top of that, we’ve also got troubleshooting guidelines, which will allow you to find out what induces a certain problem and the likely solutions for it. If you’re not able to send email messages or your domain name returns a 500 Internal Server Error message, for instance, you can browse our knowledge base and resolve the issue right away. The articles can be accessed through any section of the Control Panel, as well as through the dedicated Help section.